Returns and Complaints
Return of Goods
Purchased goods may be returned within 14 /fourteen/ working days after receipt by the buyer, provided that the goods have not been used, the integrity of the packaging has not been compromised, and the goods are in their original marketable condition.
Upon receiving your shipment, open and check its contents for any damage to the packaging and for conformity of the goods with your order. You have the right to refuse receipt of the shipment in the following cases:
♦ the packaging or integrity of the product has been compromised during transportation
♦ the contents of the shipment visibly do not correspond to the goods you ordered, and this can easily be established
In the event that there is no clear reason for returning the goods, the return courier service shall be paid by the buyer.
♦ COMPLAINTS
Under the Consumer Protection Act, consumers have the right to file complaints in the event of:
– identified missing items;
– defects in the goods discovered upon receipt;
– non-conformity with the advertised description
Complaints are not accepted for:
♦ Defects caused by dropping or careless handling of the jewelry.
♦ Wear of gold, silver, or rhodium plating.
♦ Breakage of cord and silicone cord on bracelets and necklaces.
♦ Incorrect wrist size details provided. If the customer wishes to have the size adjusted, the courier service shall be entirely at their expense.